They were built to last a century
Every part of a vintage double-hung window — cords, weights, pulleys, glazing, hardware — can be repaired or replaced. A vinyl replacement cannot, and typically lasts 15–25 years before it's landfill.
Cincinnati's West Side · 40+ years of experience
Vintage double-hung window repair — done right the first time.
Don't replace your old windows. Repair them. Mark Gay re-ropes, re-glazes and tunes up the original wood windows in Cincinnati's older homes so they glide, seal and stay open the way they were built to.
5.0 rating on Google
Retired pro, select jobs only
Straight answers, no upsell
Repair, not replacement
Why repair your old windows instead of replacing them?
The wood windows in Westwood, Price Hill, Cheviot and Delhi homes were built from old-growth lumber and designed to be serviced. Most "worn out" windows just need the right repair.
Repair costs a fraction of replacement
A re-roped, re-glazed and weather-tightened original window costs far less than a new unit and installation, and you keep the trim, the glass and the look of your home. See common questions about cost.
You keep your home's character
Wavy glass, true divided lights and deep sills are part of what makes an older Cincinnati home worth owning. Mark fixes the real problem and leaves the character intact. Read Mark's approach.
What Mark repairs
Old window repair services
Four things Mark has done thousands of times. Click any service for details on what's involved.
Double-hung windows
Broken sash cords, missing weights, sashes that slam shut or won't budge. Re-roping, rebalancing and freeing painted-shut sashes.
Sash cord & weight repair →
Glazing & repaint
Cracked or missing putty lets in water and loosens the glass. Failed glazing removed, panes reset, fresh putty, primed and painted.
Glazing repair →
Casement windows
Worn hinges, stiff crank operators and sashes that won't pull tight. Hardware repaired and adjusted so they open smoothly and seal.
Casement repair →
Storm panels
Damaged frames, loose glass and panels that no longer fit. Restored so your storms actually protect the primary window.
Storm panel repair →
Sound familiar?
Signs your old windows need Mark
- The lower sash won't stay open — you prop it with a stick or a book.
- A window is painted or swollen shut and hasn't opened in years.
- You can hear a frayed or broken cord, or a weight banging inside the wall.
- Glazing putty is cracked, crumbling or missing and the glass rattles in the wind.
- Drafts and dust come through the sash even when it's locked.
- A casement window grinds on the crank or won't close tight.
- A storm panel is loose, cracked or no longer fits its frame.
Simple and straightforward
How it works
Call and describe the problem
Tell Mark what the window is doing — or not doing — and roughly how many windows you have. He'll tell you right away whether it's something he takes on.
Mark looks and gives a straight answer
He'll tell you plainly what's wrong, what it will take to fix it, and whether anything can wait. No pressure, no sales pitch for new windows.
Repaired right the first time
Forty years of hands-on work means no guesswork and no callbacks. The job is finished when the window works the way it was meant to.
What customers say
Rated 5.0 on Google
Mark's business profile is new, and the first reviews say what his customers have said for forty years.
Fast and efficient, punctual, explained everything and cost effective
Where Mark works
Serving Cincinnati's West Side
Mark is based on the West Side and takes jobs in the older neighborhoods and suburbs around it, including:
- Westwood
- Cheviot
- Price Hill
- Delhi Township
- Green Township
- Bridgetown
- Covedale
- Mack
- Monfort Heights
- White Oak
- Sayler Park
- North Bend
- Cleves
- Addyston
- Colerain Township
- Harrison
Outside these areas? Call and ask — Mark will tell you honestly whether it's a trip he can make.
Hours
When to call
| Monday | 9:00 AM – 3:00 PM |
|---|---|
| Tuesday | 9:00 AM – 4:30 PM |
| Wednesday | 9:00 AM – 4:30 PM |
| Thursday | 9:00 AM – 4:30 PM |
| Friday | 9:00 AM – 4:30 PM |
| Saturday | 9:00 AM – 2:00 PM |
| Sunday | Closed |
Leave a message if Mark is on a job — he returns calls.
Ready to make your old windows work like new?
One call gets you a straight answer from someone who has repaired these windows for more than 40 years.
Call (513) 921-1244